Returns & Refunds Policy

Overview

Genuine Silver Grading is committed to your satisfaction. We sell coins and precious metals through eBay and PeerMetals. Returns are handled through the platform where your purchase was made, and each platform's buyer protection policies also apply. This page describes our own return policy in plain language.

Return Window

We accept returns within 30 days of the delivery date. To be eligible, items must be returned in the same condition as received — unaltered, undamaged, and in their original packaging or holder.

Eligible for Return

• Item received is significantly not as described in the listing
• Item arrived damaged due to shipping
• Wrong item was sent
• Graded slab is cracked or compromised upon arrival

Not Eligible for Return

• Buyer's remorse or change of mind after purchase
• Items that have been cleaned, altered, or removed from their original holder
• Raw coins where normal wear consistent with the listed grade is present
• Items returned more than 30 days after delivery
• Items damaged after delivery due to buyer handling

How to Initiate a Return

1. 1Contact us at [email protected] within 30 days of delivery. Include your order number and a brief description of the issue.
2. 2We will respond within 1–2 business days with return instructions and a return shipping address.
3. 3Pack the item securely in its original holder or packaging. We recommend using a tracked shipping method — return shipping costs are the buyer's responsibility unless the item was damaged or incorrectly described.
4. 4Once we receive and inspect the returned item, we will process your refund within 3–5 business days to your original payment method.

Refunds

Approved refunds are issued to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider but are typically completed within 3–5 business days of us receiving the returned item.

Original shipping charges are non-refundable unless the return is due to our error (wrong item sent, item significantly not as described, or item damaged in transit).

Platform Buyer Protection

Purchases made through eBay are also covered by eBay Money Back Guarantee. If you are unable to resolve an issue directly with us, you may open a case through eBay's Resolution Center.

Purchases made through PeerMetals are subject to PeerMetals' buyer protection policies in addition to this policy.